FAQ

When will my credit card be charged?
Your card is only authorized when you place an order. We don't charge your card untilthe order has shipped and is on its way to you. On orders that have a future delivery date, you will be charged at the time the order is processed.

How do I know if my order went through?
After you place your order, an order confirmation page will appear with your order number. We suggest that you save or print this page. We will also email you an order confirmation soon after the order is placed. Most orders for in stock items ship within 48 hours of order placement (subject to credit card authorization and address verification). Our shipping department is closed weekends and holidays. We will email you confirming that your order has shipped.

Can I change my order after it has been submitted?
If you wish to cancel an order, add or delete an item or change a size or color, email us at service@minidressuk.com and tell us exactly what changes you wish to make.

Our warehouse personnel arrive very early each morning to ship orders. If customer service is contacted when we open at 9:30AM, it may not be possible to change an order that was processed early in the morning.

When will I receive my order shipping notice?
Shipping notification emails are sent after the transaction is closed with your bank. Most banks close a transaction with us within 24 hours after the order has shipped. Some banks are slow to close transactions. This will delay the emailing of your shipping notification. Included in this email will be a link that will allow you to track your order. When orders are shipped with standard shipping the number included in your email confirmation may not be trackable on the USPS site. The shipping notification will only list item information. Coupon, store credit or gift certificate information will not be listed in this email. Please note that Calito dresses are custom made and will ship within 2 weeks of order placement.

How do I return/exchange an item?
Please check on Returns/Exchanges for information regarding returns and exchanges.

How long will my return take to be processed?
Depending on the method you use to send the item(s) to us, it can take up to 7-10 business days for us to receive your return. You should expect to receive an email withthe details regarding your return within 3-5 business days from the date your return arrived.

How do I tell what sizes and colors are in stock?
If a color is out of stock, the background of its picture will be slightly grayed. If you click on an unavailable color, you will get a message that it is currently out of stock.

All available sizes will be shown in pink. If a size is out of stock, the size will be slightly grayed. If you click on an unavailable size, you will get a message that it is currently out of stock.

Sometimes, we are completely out of stock on a specific item in every size and color. If all the colors and sizes of an item are sold out, all the pictures will be grayed and an out of stock message will appear if you click a color or size. We remove items that are completely sold out daily.

If an item is sold out on your site, will you be getting more of that item in?
Many regular price items are reordered. Call, chat with us, or email us to ask about theitem(s) you are interested in. If the item is being reordered, we can tell you theapproximate date when it will be available again. We can even email you when the item has arrived. If the item is not coming in again, we will be glad to recommend some options. Sale items are rarely restocked.

Do you have a catalog?
We currently have different styles in stock showing on the site. We update the site daily with new products. You can browse through our websites to get the online information.

Do you ship internationally?
Minidressuk.com ships worldwide!